Legal
Every agreement, policy and notice that governs use of this platform. Each is a versioned document — when one changes materially you are asked to accept the new version rather than being taken to have agreed to it by carrying on.
The agreement
These bind you when you use the service. Where they conflict, the order of precedence is set out in the Terms.
- Terms of Service
The main agreement: what we provide, what you are responsible for, and how liability is allocated.
- Data Processing Agreement
How we handle personal data on your instructions, and the safeguards that apply. Required by DPDP s.8(2).
- Acceptable Use Policy
What may and may not be sent, and how breaches are enforced.
- WhatsApp Consent, Opt-In & Messaging Policy
The consent rules that apply to every message you send.
- Meta / WhatsApp Flow-Down Addendum
Meta's terms, passed down to you. Meta's decisions about your account are outside our control.
- Service Level Agreement
Uptime, support response targets and service credits.
Privacy and data protection
How personal data is handled, and how anyone can exercise their rights over it.
- Privacy Policy
What we collect, why, who we share it with, and how long we keep it.
- DPDP Notice
The itemised notice required by section 5 of the Digital Personal Data Protection Act, 2023.
- Cookie Policy
What we set in your browser and how to control it.
- Sub-processor register
Every third party that handles personal data on our behalf, and where it sits.
Complaints, rights and money
The routes that exist for you to raise something with us.
Exercising a right over your personal data, or making a complaint, does not require an account. Use the data request form or the grievance form.