Privacy Policy
Anantkamal Software Labs ("we," "our," or "us") values your privacy and is committed to protecting the information of our customers and users. We build Wapzio with a privacy-first mindset, ensuring that your data remains secure, confidential, and fully under your control at all times.
Scope of this Privacy Policy
This Privacy Policy applies to the Wapzio Website, Wapzio Dashboard, APIs, WhatsApp Platform Integrations, CRM, AI Features, and all associated Automation Services provided by Anantkamal Software Labs.
1. Information We Collect
To provide you with our enterprise services, we must collect and process certain types of information. We only collect the information necessary to deliver, secure, and improve our services.
Account & Contact Info
- Personal Information: First name, last name, and role.
- Business Information: Company name, registration details, tax IDs.
- Contact Information: Business email addresses, phone numbers, and physical addresses.
- Login Credentials: Passwords (securely hashed), security tokens, and authentication session data.
WhatsApp & Meta Data
- Meta Business Info: Business Manager ID, WABA ID, Phone Number ID.
- Communication Data: Message templates, chat history, broadcast records.
- Customer Data: Your customer contact lists uploaded to the CRM.
Operational and Technical Data
We also process data generated through your use of the Wapzio platform:
- CRM & Automation: CRM records, tags, AI configurations, prompt structures, and automation workflows (Webhooks, API events).
- Campaign Data: Delivery rates, read receipts, engagement metrics, and analytics.
- Billing Information: Transaction histories, subscription plans, and partial payment details (handled securely via third-party processors).
- Technical Logs: Browser information, IP addresses, device types, cookies, session information, and usage statistics.
2. How We Use Your Information
We strictly limit the use of your information to the purposes necessary for providing the Wapzio platform.
| Purpose | Description |
|---|---|
| Account & Security | Creating accounts, authentication, connecting Meta accounts, fraud prevention, and security monitoring. |
| Service Delivery | Providing WhatsApp services, CRM functioning, workflow automation, and powering AI features. |
| Operations | Processing billing, sending notifications, customer support, and legal compliance. |
| Platform Improvements | Aggregating analytics and logs to identify bugs and improve platform performance. |
Our Promise
We will never sell customer data. Your data is used exclusively to provide you with the Wapzio services.
3. Legal Basis for Processing
We process your data under the following legal frameworks:
- Customer Consent: For specific features where explicit consent is provided.
- Contract Performance: To fulfill our obligations under our Terms of Service (e.g., delivering WhatsApp messages).
- Legal Obligations: To comply with tax, regulatory, or law enforcement requirements.
- Legitimate Business Interests: For platform security, fraud prevention, and maintaining operational integrity.
4. Data Ownership
You Own Your Data
Wapzio acts solely as a data processor. We only process data strictly to provide services as instructed by you through the platform dashboard or API.
5. Data Security
Enterprise-grade security is foundational to Wapzio. We implement rigorous technical and organizational measures to protect your data.
Encryption
We use AES-256 Encryption for data at rest and TLS Encryption for data in transit. Access tokens are fully encrypted.
Access Control
Strict Role Based Access Control (RBAC), multi-factor authentication (MFA), and automated audit logs.
Infrastructure
Hosted in Secure Cloud Storage behind enterprise firewalls with continuous security monitoring.
Resilience
Routine backups, automated disaster recovery plans, regular security reviews, and updates.
6. Data Retention
We retain your data only for as long as your account is active or as needed to provide you services and comply with legal obligations.
- Messages, Contacts, and CRM: Retained indefinitely while your workspace is active, unless manually deleted by your admins.
- Logs and Audit Logs: Retained for a standard security period (typically 90-365 days depending on the plan) before automatic deletion.
- Deleted Workspaces: All associated data is purged within 30 days of permanent workspace deletion.
- Backups: Encrypted backups are maintained for disaster recovery and are automatically cycled and overwritten.
7. Data Deletion
You have full control over your data lifecycle.
- Granular Deletion: Customers can request or execute contact deletion, message deletion, and campaign deletion via the dashboard.
- Account Deletion: You can initiate a full workspace or account deletion at any time.
- Data Export: You may request a complete data export before initiating the permanent deletion process.
8. Cookies
We use cookies and similar technologies to ensure the platform functions correctly and securely.
You can control cookie preferences through your browser settings, though blocking essential or security cookies may impact your ability to use Wapzio securely.
9. Third Party Services
To provide a comprehensive platform, Wapzio integrates with leading third-party infrastructure and service providers:
- Meta & WhatsApp Business Platform: For message routing, template approvals, and business account management.
- Cloud Hosting: Secure infrastructure providers (e.g., AWS, GCP) for application hosting and database storage.
- Payment Providers: Secure gateways (e.g., Stripe, Razorpay) for processing subscription billing.
- Email & Analytics Providers: For delivering system notifications and analyzing application performance.
Note: Third-party services operate under their own respective privacy policies. We ensure all providers adhere to strict data security standards before integration.
10. DPDP Compliance
Wapzio is fully compliant with the Digital Personal Data Protection Act 2023 (DPDPA). We act responsibly to protect personal data and uphold digital privacy rights.
As a Data Fiduciary and Processor, we ensure that you and your customers have the right to:
- Access: Request access to the personal data we hold.
- Correction: Correct inaccurate or incomplete data.
- Deletion: Erase personal data when it is no longer required.
- Withdrawal of Consent: Easily withdraw consent where processing is based on consent.
We maintain a dedicated Grievance Process. Users can raise concerns directly to our designated Grievance Officer via our contact channels.
11. International Data Transfers
When processing data internationally, Wapzio ensures secure transfers complying with standard contractual clauses and international privacy frameworks, ensuring your data maintains its protection regardless of physical location.
12. Children's Privacy
Wapzio is a B2B enterprise platform intended strictly for businesses. Our services are not directed to, nor do we knowingly collect personal information from, children under the age of 18.
13. Customer Responsibilities
As a Wapzio customer, you share in the responsibility of maintaining data privacy:
- Keeping Credentials Secure: You must protect your passwords and not share access tokens.
- Obtaining Customer Consent: You are strictly responsible for obtaining opt-ins from your contacts before sending WhatsApp messages.
- Maintaining Accurate Information: Keep your billing and business information up to date.
- Complying with Meta Policies: Adhering to the WhatsApp Commerce and Business Policies.
- Following Applicable Laws: Ensuring your campaigns comply with local marketing and privacy laws.
14. Changes to Privacy Policy
We may update this Privacy Policy periodically. When significant changes occur, we will communicate these updates through an email notification to account admins and by displaying a prominent notice within the Wapzio dashboard prior to the changes taking effect.
15. Contact Us
Anantkamal Software Labs
Privacy Team / Support Team
Email: privacy@[website_placeholder].com
Website: www.[website_placeholder].com
Office Address: [Office Address Placeholder]
16. Your Rights
Depending on your jurisdiction, you have comprehensive rights regarding your data:
17. Your Acceptance
By using Wapzio or clicking "Agree & Continue" during the onboarding process, you confirm that you have read, understood, and agreed to be bound by this Privacy Policy.