Delete Account

How to permanently delete your Wapzio account and the data associated with it.

1. Request to delete your account

You can request permanent deletion of your Wapzio account at any time. There are two ways to do it.

2. Who can request deletion

Wapzio accounts sit inside a workspace, and what gets deleted depends on your role.

If you are a team member and want the whole workspace removed, ask the workspace owner to submit the request.

3. Verification

Once we receive your request, our support team verifies that it came from the registered email address linked to the account. For security, we may ask for additional confirmation before proceeding — typically a one-time code sent to your registered mobile number, or confirmation of recent account details such as your connected WhatsApp Business phone number.

We do this because deletion is permanent and a Wapzio workspace usually holds a business's live customer communication. We would rather add a step than act on an unverified request.

4. What happens next

After verification, your account enters a 7-day cancellation window. During this period your account is deactivated and no messages are sent or received, but the data still exists and you can cancel the request by replying to our confirmation email.

Once the window closes, deletion is carried out and is finished within 30 days of your original request, including removal from routine backups.

What is permanently deleted

• Your profile, login credentials and personal information
• Contacts, contact attributes, tags and imported lists
• Conversation history, chat transcripts and media stored in Wapzio
• Chatbot flows, automations, canned replies and saved template drafts
• Campaign and broadcast history, delivery reports and analytics
• API keys, webhook endpoints and integration credentials
• Your stored Meta credentials — App ID, WABA ID, Phone Number ID and access tokens

What happens to your WhatsApp Business Account

Your WhatsApp Business Account is not deleted. Wapzio disconnects from it and revokes the access tokens you granted us. Your WABA, your phone number, your approved message templates and your quality rating all continue to exist in your own Meta Business Manager, under your control. To delete those, you must do it directly with Meta.

Messages already delivered to your customers on WhatsApp also remain on Meta's systems and on your customers' devices. Deleting your Wapzio account does not and cannot remove them.

What we retain, and why

We keep a limited set of records after deletion where the law requires it:

• Invoices, payment records and tax documents, retained for the period required under Indian tax and company law.
• Minimal transaction logs needed to resolve billing disputes, prevent fraud or meet a legal obligation.

These records are not used for any other purpose and are not linked back to an active profile.

5. Before you delete — please note

You will receive an email confirmation once deletion is complete. After that, you will no longer be able to sign in to Wapzio with this account, and creating a new account will not restore anything.

6. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to request erasure of your personal data. This page describes how to exercise that right for Wapzio. If your request concerns data we process on behalf of a business customer — for example, if you are that business's customer rather than a Wapzio account holder — contact that business directly, as they control that data and we process it only on their instructions.

7. Contact us

If you have questions about account deletion, or your request has not been actioned within 30 days, write to us at the address above and we will respond.