Which AI Models are supported?

The call agent uses Gemini models configured via your API key inside the backend settings.

How do speech-triggered functions work?

You can map triggers to active keyword sets. When client speech matches a keyword, the bot calls the defined API endpoint, passes parameters, and speaks the response context.

Are call recordings stored?

Yes. All conversations are recorded, and full speech-to-text transcripts are saved inside the call history logs dashboard.

WhatsApp Call Agent

Automate Voice Calls with AI Call Agents

Configure custom voice bots to answer customer calls, run automated AI support prompts, and connect with external API systems.

Welcome greetings Prompt instruction training Speech function actions

Automate Voice Calls with AI Call Agents

PLATFORM FEATURES

Voice Agent Capabilities

Core WhatsApp voice calling features supported in your configuration panel.

AI Knowledge Training

Train your voice agent with system instructions and custom prompts to answer client inquiries contextually.

Example: Restaurant agent answering menu availability and reservations.

Voice & Speech Engines

Integrate ElevenLabs and OpenAI voices to convert client speech to text and read back natural vocal replies.

Example: Converting incoming calls to text and speaking responses back.

API Function Triggers

Trigger REST APIs when keywords are spoken, collecting required parameter inputs automatically.

Example: Triggering order status check when customer says 'status'.

Welcome & Hangup Config

Configure greetings when calls answer, and set keyword triggers to play farewells and disconnect calls.

Example: Auto disconnect when client says 'goodbye' or 'exit'.

Recordings & Transcripts

Store conversation transcripts and audio recording buffers dynamically for both user and agent.

Example: Exporting support conversation records for staff review.

Calls the agent cannot close hand off to a person in the shared team inbox, and callers who only want a slot can be sent straight to WhatsApp appointment booking. Which call goes where is decided in the automation builder.

FAQs